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RHETI Enneagram Test Help Page

Help Items Index

Forgot Password or Number of Tests Left

If you signed up for the RHETI, you can have your username and password emailed to you again, and you can find out the number of uses left on a RHETI multiple-use purchase. Please submit the email address you used for signing up for the Riso-Hudson Enneagram Type Indicator.

Enter Email:
 

Password Does Not Work

Note that passwords are cAsE senSITiVe. Some fonts do not clearly distinguish between I, l, and 1; and O and 0. We recommend copying and pasting your password from your order confirmation or password reminder email to ensure there are no transcription errors. The password is all letters—no numbers, so the most common problem is confusing uppercase I (as in I, me, mine) and lowercase l (as in letter).

Did Not Receive Email with Password or Results

Check your "junk mail" or "spam" folder to see if the email is there and add orders@EnneagramInstitute.com to your safe sender list so the email will not be mistaken for junk mail. If this does not solve the problem, you may be having a Browser problem.

Unable to Access or Score Test

We are sorry you are having difficulties getting a score for your test. The most common scoring problems and their solutions are as follows.

  • Session Timed Out

    Once you log in to take the test you have three hours to complete it and get it scored. If more than three hours pass, your user session will have expired and your test will not score. If this is the case, you'll have to log in again to take the test. Your username and password are still valid. Log in again here.

  • Cookies and Your Browser

    Cookies are enabled in virtually all browsers as the default setting. If you or someone else who uses your computer has not disabled cookies, most likely they are enabled and the score function should work. If you have disabled cookies, you need to enable them for the duration of this test. After that you can disable your cookies again if you wish. If you don't know much about cookies, click here for more information, including how to enable or disable cookies.

  • Internal Server Error

    If upon clicking the SCORE button you see see either a blank screen, a screen that says page not found, or one that says there was an internal server error, there was a problem with our web server. Web server problems happen randomly due to something going wrong at our internet hosting company. Our web host guarantees us 99.9% uptime. That sounds good, but our site is so heavily vistited this means that several user requests on our website are going to fail every day. In this case, hitting the back button and hitting the score button again is likely to catch the server at a moment in which it is not having an internal server error. If this error persists, please send us an email so we can have the server error fixed.

  • Browser Error

    On rare occasions a user's browser will get confused and try to find the test results file in its database of temporary files, instead of from the web. Since we don't have access to users' browsers, we can't diagnose the problem, but the problem is in the browser, and it is easily fixed. The solution is to clear out your temporary internet files. This is a risk-free operation. It just deletes copies of web pages stored in your computer, which will cause your computer to ask the internet for a fresh copy of any page you want to look at -- in this case, your test scores.

    To do this in Internet Explorer go to TOOLS and select INTERNET OPTIONS. On the GENERAL tab (which is the default) you'll see 3 section: HOME PAGE, TEMPORARY INTERNET FILES, and HISTORY. In the Temporary Internet Files section click on DELETE FILES. Since the browser's memory is full, it will take anywhere from half a minute to about 3 minutes, depending on how fast your computer is, to delete all the files. When the computer is done, click OK. This should solve the problem.

    In Netscape, the procedure is go into EDIT, select PREFERENCES, then ADVANCED, then CACHE, and click on CLEAR MEMORY CACHE, then click on CLEAR DISK CACHE, then on OK.

    Since the SCORE command for your test never reached our server, your username and password should still be valid. You can login here.

  • Enabling JavaScript on Your Browser

    You must have JavaScript enabled to view dialogue boxes that guide you through the scoring of your test. If you do not, you may miss some important steps and risk having results that are not as accurate. To check to see if JavaScript is enabled, find your browser below and follow the instructions.

    • Internet Explorer 5, 5.5, and 6 (Windows)

      1. Select 'Tools' from the menu bar and click on 'Internet Options...'.
      2. Click the 'Security' tab and then click the 'Custom Level...' button.
      3. Scroll down to the "Scripting" section and select the 'Enable' radio button for 'Active Scripting'.
      4. Click the Yes button in the 'Are you sure...' window.
      5. Click the OK button.

    • Internet Explorer 5.x (Macintosh)

      1. Select 'Explorer' under OS X or 'Edit' under earlier OSs from the menu bar and click on 'Preferences...'.
      2. Click on triangle next to 'Web Browser' to open sub-menu if needed.
      3. Under 'Web Content' or 'Active Content', click on checkbox next to 'Enable Scripting'
      4. Click the OK button.

    • Netscape Navigator 6+ (Windows)

      1. Select 'Edit' from the menu bar and click on 'Preferences'.
      2. Select the 'Advanced' option.
      3. If needed, click on the triangle next to 'Advanced' and select 'Scripts & Plugins'
      4. Click on checkbox next to 'Enable JavaScript for Navigator'
      5. Click the OK button.

    • Netscape 7.x (Macintosh)

      1. Select 'Netscape' under OS X or 'Edit' under earlier OSs from the menu bar and click on 'Preferences...'.
      2. Click on triangle next to 'Advanced' to open sub-menu if needed.
      3. Click on 'Scripts & Plugins'.
      4. Click on checkbox next to 'Navigator' under 'Enable JavaScript for'.
      5. Click the OK button.

    • Firefox 1.x (Windows)

      1. Select 'Tools' from the top menu.
      2. Choose 'Options'.
      3. Click on 'Web Features' or 'Content'.
      4. Select the checkbox next to 'Enable JavaScript' and click the OK button.

    • Opera (Windows)

      1. Select 'File' from the menu bar and click on 'Quick preferences'. Or, if the 'Quick preferences' option is not available under 'File', select 'Tools' from the menu bar and click 'Quick preferences'.
      2. Click on the checkbox next to 'Enable JavaScript'.

    • Safari (Macintosh)

      1. Select 'Safari' from the menu bar and click on 'Preferences...'.
      2. Click on the 'Security' icon.
      3. Click on checkbox next to 'Enable JavaScript'.
      4. Close that window.

    • America Online (AOL) (Windows)

      1. Select 'Settings'.
      2. Select 'Preferences'.
      3. Select 'Internet Properties'.
      4. Select 'Custom Level'.
      5. Scroll down the Custom Level screen to 'Scripting'.
      6. Enable 'Active Scripting'.
      7. Select 'Okay'.
      8. Select 'Yes' that you want to change the security settings.
      9. Select 'Okay'.
      10. Close the Preference window.

    • AOL for Mac OS X (Macintosh)

      1. Select 'AOL' from the menu bar and click on 'Preferences...'.
      2. Click on the www icon in the scrolling list on the left side.
      3. Click on the 'Content' tab.
      4. Click on checkbox next to 'Enable Javascript'.
      5. Click the OK button.

If you are still having problems, please Please provide us with your email receipt, and a detailed description of the problem you experienced.

If you cannot locate your receipt, please provide the following information:

  • Your name
  • Email address you used to sign up for the test.
  • The date, time, and time zone when you signed up for the test.
  • Your telephone number.
  • A detailed description of the problem you experienced.
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